Retention & Sales Excellence 2025
The Breakers Hotel
Palm Beach, Florida
Thursday, November 6 – Sunday, November 9
Register for Event
Please use the link below to register for the Retention & Sales Excellence Event on November 6th – November 9th. We can’t wait to see you and your guests there!
Airline Travel
The approved airports for this event are
- Palm beach International (PBI)
- Fort Lauderdale (FLL)
- Miami (MIA)
PBI is closest, approximately 15-minute transfer to The Breakers.
Attendees residing in the US now have the option to book your own travel via the registration site and Concur. Please refer to the FAQ section for step-by-step instruction and READ in its entirety to ensure flights are booked correctly.
You may also book by phone by contacting AMEX Group Air directly at the number below during regular business hours. Please use Meeting ID Number: 4RLK-34859
- Meeting Services Reservation Number: 669-210-8002
- Business Hours: 8:00am – 8:00 pm EST Monday-Friday
- Meeting ID Number: 4RLK-34859
Attendees residing in Canada, please call AMEX Group Air at the number above to book your travel.
If you book flights outside of the event dates, you will be responsible for securing your own transportation and accommodations at your own expense
Arrivals & Departures:
After arriving at your arrival airport, go to the baggage claim area and find the Hello! Florida greeter with a “Compass Group” sign. Introduce yourself and they will help with your luggage and guide you to your transportation.
Flight arrival times are tracked, so transportation will be ready regardless of early or late arrivals.
For major schedule changes enroute, contact Kerry Mitchell: 332-999-3152
The Hotel:
Official check-in time at The Breakers is 4pm. The hotel will try to accommodate early arrivals but suggest having a change of clothes and swimsuit handy in case your room isn’t ready.
Check-out time is 11am
Dress Code:
Casual and leisure attire is appropriate for daytime activities and around the resort. The awards dinner on Friday evening requires black tie. For the other evenings events, please wear proper resort attire (no denim, cutoffs or athletic wear).
Timeline of Events
Thursday, Nov 6
All day arrivals
6:30pm | Cocktail Reception & Dinner
Ocean Lawn
Friday, Nov 7
Beach/pool/activity day at guests’ leisure
6:00pm – Cocktail Reception
Ponce De Leon Foyer
6:30pm – Black Tie Dinner & Awards
Ponce De Leon Ballroom
9:00pm – Evening Entertaiment
Circle Ballroom
Saturday, Nov 8
Beach/pool/activity day at guests’ leisure
All-Day Departures from South Porte Cochere
Dinner at Leisure – Refer to Suggested Restaurant List
Sunday, Nov 9
All-Day Departures from South Porte Cochere
Activities
Everyday Activities
Spa Treatments
After reviewing the options available via spa website, please contact the spa directly and inform them you are with Compass Group to schedule your desired date/time. All appointments are booked on a first come/first served basis.
To book, call (855) 661-1058 to speak with Spa Reservations
The Spa is open daily from 9:30am-6:00pm
- Thursday: Our block consists of (17) 50 Min Custom Facials / (37) 50 Min Custom Massages
- Friday: Our block consists of (17) 50 Min Custom Facials / (45) 50 min Custom Massages
- Saturday: Our block consists of (18) 50 Min Custom Facials / (41) 50 Min Custom Massages
Gym & Cycling Classes
The newly reimagined Fitness Center is open from 6am-8pm daily
Seated above the resort’s Mediterranean- style Beach Club, Ocean Fitness is masterfully designed with a fluid, indoor- outdoor layout.
The gym offers (3) cycling classes in the morning that you can partake in. Bikes are secured on a first come, first serve basis, so be sure to show up early!
Golf
The Ocean Course at The Breakers
$ 278 per golfer
Clubs are available to rent for additional $115
Shoe rental available upon request
Note: Golf attire – No denim or blue jeans. Hats must face forward. Sunglasses and sun block are recommended.
Discover acre upon acre of lush green: Florida’s oldest golf course, nurtured by The Breakers for more than a century.
In late 2018, the course emerged from a full-scale renovation by renowned golf course architect Rees Jones. Inspiring players of all levels, the course offers an extraordinary golf experience that honors its heritage and seaside location with contemporary playability.
Friday, November 7 – Tee times to be assigned beginning at 8:05am
Saturday, November 8 – Shot Gun start at 9am
Pickleball & Tennis
The resort’s new racquet club offers Tennis, pickleball and padel with 16 state-of-the-art courts, a comprehensive Pro Shop with the latest fashions and equipment. As well as clinics and private sessions with certified professional instructors.
Guests can book free play or a lesson through the hotel provided link. Please call below to book directly, the cost will be taken from your stipend after the program.
Clinics – Tel: 561 659-8977
Court reservations, private lessons and equipment rentals – Tel: 877 724-4054
Organized Activities (Friday November 7)
Motunui Catamaran Cruise
$300 per person
Set sail aboard the Motunui catamaran and take in the Florida sunshine! This sailing catamaran is fully equipped to accommodate up to 49 passengers. The Motunui’s single level deck includes an extra-large 12’ bar which provides plenty of room for guests to move about and enjoy light bites and cold beverages. Max 49 passengers
8:30am: Leave Hotel for West palm beach Marina
9-12pm: Exclusive Catamaran Cruise
12-12:30pm: Return Transfer to the Hotel
Trolley
Trolley to and from Worth Ave – $10 per person
Our Trolley will be running shuttles to DryBar and Worth avenue during Friday afternoon from 11AM – 4PM. Guests can shop, eat lunch, and/or have their hair blown out.
Drybar
Cross ‘hair’ off the list when it comes to getting ready for the Gala event. Choice of Blowout styles or Up-Tini, appt is $160pp inclusive of gratuities and trolley to and from hotel. A glass of bubbly is included too!
1-2pm – 9 slots available
2-3pm – 9 slots available
3-4pm – 9 slots available
Organized Activities (Saturday November 8)
Yoga
$55 per person
Right on the Breakers Ocean Front lawn, enjoy a guided morning yoga session to refresh after a night of celebrating and dancing. This 45-minute class will end with some fresh pressed juices to get you going in the morning.
8-8:45am – 20 spots available
The Spa Fitness team will provide all equipment as applicable including
mats, towels, and bottled water
Everglades Tour
$295 per person
Engage both mind and body as your expert guide shares the most popular tour in South Florida! Upon arrival, guests will board their private airboat and will be swept deep into the sawgrass prairie as they make their way to a remote island which the natives refer to as “Hammocks.”
10am – Leave Hotel, Everglades Experience including Lunch
2:30pm: Return to Hotel
Bungalows
What better way to relax and decompress after the Gala with a Saturday filled with football, loungers, the ocean, and some refreshing food and beverages.
We’ll have (5) combined bungalows set up for guests to come and go (or stay) as they please. A perfect way to spend your last day on the trip!
No cost – first come first served!
If the activity you would like to participate in is full when you register, please email kerry.mitchell@compass-usa.com. We will have a running waitlist and may be able to open additional spots.
Saturday Evening Restaurant Suggestions
HMF (ASIAN & CONTEMPORARY)
Walk through The Breakers’ lobby and into HMF, where the energy of conversation, music, and clinking glasses fills the space. Named for the resort’s founder, Henry Morrison Flagler, it mixes the glamour of the past with a menu, cocktails, and wine list that feel very current. Settle in to watch the crowd and listen to music director Kirill Basov’s unique blend of old and new sounds.
Saturday Hours & Details:
6 PM – 12 AM
Reservations are not accepted. Dress code is cocktail chic.
FLAGLER STEAKHOUSE (STEAKHOUSE)
Flagler Steakhouse brings a fresh take on the classic American chophouse, with a mix of rich wood, bold colors, and modern design. The terrace offers year-round dining with sweeping views of the golf course and Palm Beach skyline. The menu highlights USDA prime cuts alongside Italian specialties, lighter options, and a full bar for cocktails or nightcaps.
Saturday Hours & Details:
5:30 PM – 9 PM
Reservations are recommended. Dress is resort wear.
Menu & Reservations Linked Here
Note: you’ll take the Breakers shuttle to Flagler Steakhouse
SEAFOOD BAR (SEAFOOD)
Set right on the ocean, this spot blends a relaxed, nautical feel with The Breakers’ signature sense of style. Fresh seafood anchors the menu, complemented by cocktails, wines by the glass, and the energy of an open exhibition kitchen. With aquariums, nautical details, and sweeping water views from every seat, it captures Palm Beach life at its best.
Saturday Hours & Details:
11 AM – 11 PM
Reservations are not accepted. Dress is resort wear.
ECHO (ASIAN FUSION)
Echo brings together Chinese, Japanese, Thai, Vietnamese, and Korean flavors in a sleek, urban setting. Start with sake or sushi in the lantern-lit garden, or gather at the Dragonfly Lounge with its striking serpentine bar. Dinner can be enjoyed indoors or outdoors, with dishes and drinks designed to transport the senses.
Saturday Hours & Details:
5 PM – 10 PM
Reservations are recommended. Dress is cocktail chic.
Menu & Reservations Linked Here
Note: you’ll take the Breakers shuttle to echo
THE ITALIAN RESTAURANT (ITALIAN)
Down a walkway framed with greenery, housed in the Family Entertainment Center, The Italian Restaurant serves family supper, offering authentic antipasti, salads, pastas, brick-oven pizzas, seafood and other classics—both indoors and out.
Saturday Hours & Details:
5:30 PM – 9 PM
Reservations are recommended. Dress is resort wear.
HENRY’S PALM BEACH (MODERN COMFORT FOOD)
Henry’s Palm Beach, named for the resort’s founder, is a welcoming bistro at Via Flagler. The menu puts a fresh spin on classic comfort food, from Dover sole and chicken pot pie to burgers, pastas, and specialty salads. Hand-crafted cocktails, local beers, and a curated wine list make it an easy spot for any meal or gathering.
Saturday Hours & Details:
11 AM – 10 PM
Reservations are recommended. Dress is cocktail chic.
Menu & Reservations Linked Here
Note: you’ll take the Breakers shuttle to Henry’s
OCEAN HOUSE (AMERICAN)
Ocean House overlooks the resort’s southern pools and the Atlantic ocean, blending the charm of a Floridian cottage with a modern beach house vibe. The menu is light and colorful, featuring salads, sandwiches, fresh seafood sliders, and a signature key lime pie. Beach-inspired cocktails, even served in coconuts, complete the laid-back setting.
Saturday Hours & Details:
11 AM – 7 PM
Walk-in’s accepted. Dress is relaxed attire.
THE ROOFTOP AT RH (PROGRESSIVE AMERICAN)
The RH Rooftop Restaurant features an ingredient-driven menu accompanied by a curated selection of artisanal wines and craft beers. Our offering highlights 60 wines from esteemed vintners around the world, including 40 wines by the glass. Guests dine in a year-round skylit garden escape amidst trickling fountains, heritage olive trees and glimmering chandeliers.
Saturday Hours & Details:
10 AM – 9 PM
Reservations are recommended. Dress is resort wear/cocktail chic.
Reservation Bookings Linked Here
Note: you will uber or take the Breakers house car to RH
BUCCAN (PROGRESSIVE AMERICAN)
Enjoy Clay Conley’s inventive American cuisine made with the freshest ingredients from the very best sources. Buccan’s signature small plate, big flavor creations are served in a warm and welcoming space.
Saturday Hours & Details:
5 PM – 10 PM
Reservations are recommended. Dress is cocktail chic.
Reservation Bookings Linked Here
Note: you’ll take an uber or the Breakers house car to Buccan
PIZZA AL FRESCO (ITALIAN)
This Casual restaurant is right off worth avenue. Featuring a Wood Burning Brick Oven with an outdoor courtyard, the space is surrounded by beautiful architecture, warm weather, and of course fresh great traditional pizza. A great option for those who want outstanding food in a casual setting for their final night.
Saturday Hours & Details:
11 AM – 10 PM
Walk-in’s accepted. Reservations can be made by calling 561-832-0032. Dress is relaxed attire.
Note: you will uber or take the Breakers house car to Pizza Al Fresco
BICE (ITALIAN)
Founded in Milan in 1926 by Beatrice “Bice” Ruggeri, Bice began as a family trattoria celebrated for Tuscan flavors and warm hospitality. Now an international name, it offers house-made pastas, classic Italian specialties, and refined takes on regional favorites in cities around the world. At Bice Palm Beach, the tradition continues with elegant dining that blends timeless recipes with a cosmopolitan flair.
Saturday Hours & Details:
3 PM – 9:30 PM
Reservations are recommended. Dress is resort wear/cocktail chic.
Reservation Bookings Linked Here
Note: you will uber or take the Breakers house car to RH
CAFÉ L’EUROPE (EUROPEAN/FRENCH)
Occupying a landmark corner in the heart of Palm Beach, Café L’Europe has been welcoming guests since 1980 with warm hospitality, a lively and elegant atmosphere and fine French-inspired cuisines. The dishes they serve have always been inspired by their name, encompassing the best of European culinary traditions. Executive Chef, Alain Krauss delivers the best of France and the Continent.
Saturday Hours & Details:
5 PM – 10 PM
Reservations are recommended. Dress is resort wear/cocktail chic.
Reservation Bookings Linked Here
Note: you will uber or take the Breakers house car to Café L’Europe
CAFÉ BOULUD (FRENCH-AMERICAN)
Café Boulud Palm Beach, set within The Brazilian Court Hotel, has been a destination for French-American dining since 2003. Chef Daniel Boulud’s menu draws on his heritage and culinary inspirations, highlighting seasonal seafood, local produce, and a South Florida touch. Guests can dine in the elegant dining room, bar, or courtyard terrace, with an award-winning wine list curated for perfect pairings.
Saturday Hours & Details:
5:30 PM – 10 PM
Reservations are recommended. Dress is resort attire/cocktail chic.
Note: you will uber or take the Breakers house car to Café Boulud
SANT AMBROEUS (ITALIAN)
Sant Ambroeus Palm Beach channels the elegance of Italy’s 1950s gran cafès with sleek Milanese design and coastal Floridian ease. The menu highlights refined Milanese classics alongside dishes inspired by Florida’s fresh, seaside ingredients. Guests can also enjoy an espresso bar with house-made pastries and a gelateria offering handmade gelato.
Saturday Hours & Details:
8 AM – 10:30 PM
Reservations are recommended. Dress is resort attire/cocktail chic.
Reservation Bookings Linked Here
Note: you will uber or take the Breakers house car to Sant Ambroeus
MEAT MARKET (STEAKHOUSE)
Meat market is a modern steakhouse with dynamic offerings of what’s great now, reflecting cuts of meat, delicate seafood and produce available. The menu is based on what’s offered on a daily, weekly or seasonal basis under the acute supervision of acclaimed Executive Chef, Sean Brasel.
Saturday Hours & Details:
4 PM – 11 PM
Reservations are recommended. Dress is resort attire/cocktail chic.
Note: you will uber or take the Breakers house car to Meat Market
EL CAMINO (UPSCALE MEXICAN)
For those looking for a more lively, fun, and relaxed environment, El Camino is your spot. Everything is made in-house, from tortillas to sauces, with no compromise on quality or integrity. Ingredients are locally and sustainably sourced, spotlighting the work of top farmers, fishermen, and ranchers. Guests are invited to learn about these partners, making the connection from table to source part of the experience.
Saturday Hours & Details:
11 AM – 2 AM
Reservations are recommended. Dress is relaxed attire.
Reservation Bookings Linked Here
Note: you will uber or take the Breakers house car to El Camino
LA VIE (MEDITERRANEAN)
Looking for dinner and a show? La Vie is a fan-favorite Mediterranean restaurant that takes pride in bringing you the authentic taste of Mediterranean cuisine. From their mouthwatering kebabs to refreshing salads, each dish is a celebration of flavors that carry you straight to the heart of the Mediterranean. No frills, just fantastic food that speaks for itself. On Saturdays Belly Dancer shows are at 7PM & 9PM
Saturday Hours & Details:
5 PM – 10 PM
Reservations are recommended. Dress is resort wear/cocktail chic.
Reservation Bookings Linked Here
Note: you will uber or take the Breakers house car to La Vie
FAQs
WHO CAN I BRING AS MY GUEST?
Your guest can be a spouse, partner, significant other, friend, or family member as long as they are 21 or over.
IF I BRING MY SPOUSE/PARTNER, CAN OUR KID(S) COME TOO IF WE PAY THEIR WAY?
No. This is a company all-expense paid incentive trip for the top Sales Directors. If you choose to bring a child, they must count as your guest. “Children” must be aged 21 or over. We are unable to book extra rooms to accommodate additional children/guests and suites will not be available.
CAN I STAY EXTRA DAYS EITHER BEFORE OR AFTER THE OFFICIAL EVENT DATES?
If you choose to arrive in the area early or remain after the event concludes, you will be responsible for your own accommodations and airport transportation.
HOW DO I BOOK MY FLIGHTS AND WHAT AIRPORT SHOULD I USE?
READ THIS: ***If you book flights on your own through your regular Concur profile and not via the registration link, or directly with the airline, you will not show up on the travel manifest used for ground transportation and will be responsible for arranging and paying for your own transportation upon arrival and departure.
Additionally, you will not show up in our financial reporting for our post event audit with the Compass tax department and may be responsible for reimbursing the company for your airfare during the audit process.
If you have already booked your own travel prior to the registration process, PLEASE EMAIL THE ITINERARY AND INVOICE FOR YOU AND YOUR GUEST TO KERRY.MITCHELL@COMPASS-USA.COM Do not just send your flight details. WE NEED THE FULL ITINERARY INCLUDING INVOICE FOR BOTH YOU AND YOUR GUEST
We can now offer the option to book flights for associates and their guests who reside in the US online through the registration process. If you reside in Canada, or otherwise do not have access to Concur, please book flights by calling AMEX Travel Group Air via the phone number below.
The approved airport is Palm Beach International (PBI). Ground transportation will not be available from any other airport. If you fly into another airport, you will be responsible for arranging and paying for your transfers to/from the hotel
To book your flights online, please follow these directions:
- When completing the first page of registration, enter your (and your guest’s if applicable) full legal name as it appears on your travel documents
- Complete the rest of registration filling in all required fields
- Review the “Registration Summary” page carefully
- Scroll to the bottom of that page and click “Submit”
SUPER IMPORTANT – you MUST stay in the current browser and wait for your reservation to be “Confirmed.” Do NOT click away while your registration is processing! You will then be redirected to a new page where you will scroll to the bottom to see a button that says, “Go to Concur”.
- Click on “Go to Concur”
- Enter your search When the flight matrix comes up, you can select your preferred travel itinerary and complete booking for yourself and your guest
*Note* The “Reservation Processing” page may take a minute or two. Do not refresh or click the back button. Just let it process.
If you have any trouble with Concur (we all know it can be finicky) please CALL the below dedicated group travel line. This will be the fastest way to complete your booking. Please do not call/email Kerry Mitchell. We don’t have the ability to assist with travel booking and will just direct you to the number below.
To book flights by phone directly with AMEX Travel Group Air:
Meeting Services Reservation Number: 1-669-210-8002
Business Hours: 8:00am – 8:00 pm EST Monday-Friday
Meeting Number: 4RLK-34859
HOW WILL AIRPORT TRANSFERS WORK?
Arrivals: You will be met by a Hello! Florida representative at baggage claim holding COMPASS GROUP signage. Arrivals within 15 minutes of each other will be grouped together. Hello!
Florida will track flights so will be aware of any delays and will be ready for you whenever you arrive. In the event of cancelled flights, Kerry will keep them up to date on new flight itineraries.
Departures: You will receive a notice to your room on Friday night with your transfer time.
Transportation will only be arranged to/from PBI and The Breakers on the official event arrival and departure dates and will run directly between the airport and the hotel.
WHAT IF MY GUEST AND I ARRIVE/DEPART AT DIFFERENT TIMES?
AMEX Travel will do their best to schedule separate flights to arrive/depart as close as possible. You and your guest can wait for the other to arrive if flying separately and travel together to the resort or we can arrange separate transportation if the wait time between flights is too long. If separate transportation is requested, please be sure your guest is aware that it is provided so they don’t order a ride share or other taxi service.
WHAT IF I LIVE NEARBY?
If you live within a 4-hour drive from Palm beach, you are strongly encouraged to drive to the event rather than fly
You may valet your car at the resort and will not be charged for this service.
HOW DO I REQUEST A SPECIFIC ROOM TYPE?
If you need 2 double beds instead of a king bed, ADA-compliant features, or have any other specific requirements, please specify them when registering.
DO WE RECEIVE A STIPEND THIS YEAR AND HOW DOES IT WORK?
You will receive a $600 stipend per person, per room. This can be used at the spa/retail outlets or on organized daytime activities.
Any charges exceeding the $600 per person stipend will be billed back to you when our event audit is complete.
Food and beverage on property is included in your stay and will not be deducted from your stipend.
The Compass T&E Policy still applies, and we ask that you exercise good judgement with these expenses. Exorbitant or excessive expenses such as bottles of wine over $75, shots of alcohol, luxury meals such as lobster, etc. will not be covered and will be billed back to the individual.
We do not want to impose F&B caps to keep expenses under control. Please act and order within our corporate policies.
Off-property daytime meals may be paid for using your pcard during official event dates only and must adhere to company policy. Off-property meals will not be deducted from your stipend as long as itemized receipts are uploaded into Concur for pcard reporting with R&SE indicated in the expense notes. If itemized receipts are not included, you will be responsible for 100% of the costs.
HOW DO I BOOK A SPA APPOINTMENT
To book spa appointments, call (855) 661-1058 to speak with a leisure reservations agent.
The Spa team is available 9AM-6PM daily for reservations.
Be sure to let the spa representative know you are with Compass Group.
WHAT IF I SIGN UP FOR AN ACTIVITY AND THEN DECIDE I DON’T WANT TO GO?
If you decide not to participate in a registered activity, the entire fee will still be taken from your stipend. Exceptions to this rule are if there is a waitlist for the activity or if you find someone else to take your spot.
For the Spa, a 24-hour change or cancellation notice is requested. Cancellations within 24 hours or no-show appointments will result in a 100% charge for the service that will be deducted from your stipend.
DO I HAVE TO ATTEND ALL THE EVENING EVENTS?
Yes – No exceptions.
WHAT IS THE DRESS CODE?
For all daytime, welcome reception and activities and around the resort, casual/leisure attire is appropriate.
The Awards Banquet on Friday evening is a formal, black-tie affair
WHAT WILL THE WEATHER BE LIKE?
For early November in Palm Beach expect average high temperatures of around 80°F (26°C) and average lows of about 66°F (19°C). The warm weather is perfect for sunbathing and other outdoor activities.
How do I pay for my Saturday Free Night evening?
Please use your p-card for any off-site restaurant and if you choose to dine at one of the eight hotel restaurants please charge your meal to your room.
Is there a limit to what I can spend for the Saturday Free Night?
While this is a celebration, please use your discretion when dining — have fun, but skip any splurges that might raise eyebrows later.
Is there transportation for Saturday evening?
The hotel has a complimentary shuttle that will take you to any of the Breaker’s affiliated restaurants nearby and they will pick you up once you are done.
For small groups of 2-3 dining within 3 miles of the hotel please check with Concierge located just outside the entrance doors to the lobby to see if the complimentary hotel car is available to take you to your restaurant.
For larger groups dining together, please uber together and use your p-card.